Terms of service
Oktoberfest Outfits is accountable for operating this website. If somewhere you see ‘we’, ‘our’ or ‘us’, they refer to Oktoberfest Outfits. The purpose of this site is to demonstrate relevant information. And, when you purchase a product from us, this means you are agreeing to our conditions. Also, this demonstrates that the provided data is correct and up-to-date. In case you have any questions or see any condition missing in this content, we encourage you to ask us anytime; we guarantee to provide you the best answer.
When you commence using our site, you agree to utilize cookies. We do not allow you to use our products for unlawful purposes. Make certain not to transmit viruses. In case of any violation, we can terminate your services. Furthermore, the representation of all the products on the site is accurate. Nevertheless, there is a possibility of technical issues, which we cannot compensate for.
We have the right to refuse your services, anytime and for any reason. Besides, while transferring over the network, there is always the encryption of credit card info. Next, the agreement of not reselling, duplicating or reproducing any service part is vital. We also have the right to change the content of the site. It is your task to view the modifications. Besides, we will most probably not notify you regarding the alteration of product prices. We can even discontinue a product anytime.
Moreover, make sure you are valuing the compliance with local laws as well. For placing an order, ensure you are legally capable of binding the agreement and information you are providing is accurate and you are not impersonating another person. There is no assurance that our website will fully fulfill your requirements or everything mentioned is error-free. Same goes for this site or server being virus-free. In case we send you links to other websites, we are not accountable for the privacy policies, content or other matters of those sites. Besides, we may monitor or record your calls and emails to our customer service department.
You will receive an order acknowledgement email once you place an order and this happens within 1 working day. In case you are experiencing delay, contact our customer services team. This email from us basically forms a contract and acts like a confirmation from us for your card authorization. Also, there are rare cases when our product or products are no longer available. In that case, if you have placed an order of those products, we might send you substitutes and it is all up to you whether to buy them or not; you can contact us to learn about payment and return policy regarding this scenario.
The prices of our products are mentioned on our website, which includes 20% of VAT, nevertheless, the latter can change as well. Special sale offer prices are usually for a limited time period. Additionally, this is not very common to see price mistakes on our website; we make sure to provide the accurate product information. We will surely inform you in the case of such an error. The shipment of products is worldwide; however, the shipment charges can vary, depending on the country of destination and weight of parcel. You can see the actual shipping price at the checkout.
We offer multiple payment options, some of them are PayPal, bank transfer and visa card. In terms of product availability, we display it on the site or remove the item, if it is out of stock. We will notify you if, for any reason, there is a delay. Also, we will continue processing your remaining order, in case you do not respond. We will clearly state in the offer if it is available for a short period of time. Besides, it is vital to register as a buyer with us to place an order. To login, you have to utilize your personal name and password, which only you can access or change.
Shopping with us is quite easy, therefore, you can use different site features, like filters or buttons, such as “Check-out” to make your purchase process happen. You need to keep an eye on your spam filter to remove any hindrance for receiving our emails. After your order is shipped, we will send you the tracking number. The delivery place is the address you conveyed to us. Also, the order processing happens within 1 to 2 working days and we deliver your products after payment received. The shipping company typically takes 3 to 5 working days to deliver your product; nevertheless, we are not accountable for this duration. If your product is lost or damaged, contact us right away. In terms of cancellation policy, it does not put any impact on your rights if the mistake is ours. Furthermore, before delivery, you can cancel your agreement. For more details on this and even on refunding, please communicate with us. In case of cancellation or returning of items, you are responsible, particularly, in case of any damage or loss.
There is a possibility of claiming for full refund after delivery, if the product is faulty. We will only fix the error made during shipment and accept the returns. However, all of our products are final sale; we will not accept returns or exchanges if you are disliking the received items or have ordered the incorrect size or piece. Kindly ensure you have carefully chosen the right size while placing the order. Moreover, a slight difference in shade is possible if you compare the actual product from its image on our website. It is considered as one of the qualities of authentic sued leather that it shades differently in sunlight and without it there is a slight difference from the shade from the picture posted on the website. Otherwise designs and details are the same. We don't consider this excuse valid for any return of purchases.
For more details, you can communicate your issues with us.
email: sales@oktoberfestoutfits.com
In case of an order whose delivery address is outside the USA, there might be some taxes or import duties involved. You are accountable for any of such payments. It is best to communicate this matter with your local customs office. Besides, we welcome you to contact us in order to submit a complaint or provide feedback. Post, telephone and email are some modes we suggest for this purpose.
Additionally, you must check our other policy contents as well. All of our content, encompassing text, videos, images and more, are the property of us, means Oktoberfest Outfits and also are protected by copyright. You have to avail a written permission from us to utilize any of our content. Also, we are not responsible for any consequential or indirect loss of any kind, such as loss of business or income of yours. In case you have breached these terms and conditions, we can terminate your utilization of this site right away.
Oktoberfest Outfits Trachten products, which are German-originated, are merely sold online. There is zero presence of our physical stores from where customers can purchase items. Besides, our warehouses are located in Germany, Austria, China, Pakistan, and UAE. Hence, international orders are subject to tariff charges, customs duties, or import taxes. The customers, as importers, are responsible for paying these fees upon delivery. We will not be accountable to pay any of such charges.
For U.S. customers, please note:
If customs duties or tariff charges are not paid and the parcel is returned due to this reason, we will not be able to issue any refund. All sales are considered final from our side. This is because we will also be charged return shipping costs, which we cannot be held liable for. These are original German products, and it is commonly understood that such international items are subject to customs clearance and import duties.
We want to clarify that we only charge for the product and shipping. We do not collect any extra taxes or duties from our customers — these are strictly levied by local authorities.
Currently, this condition applies only to orders from the United States. Customers from other countries generally do not face such issues.
We will keep on updating these terms and conditions, therefore, you can review the latest version anytime.